Boeing CEO Unable to Identify Workers Responsible for Faulty Door Panel on Alaska Airlines 737 Max 9

NTSB Investigation Update

The National Transportation Safety Board (NTSB) continues its investigation into the panel incident on a Boeing 737 Max 9 operated by Alaska Airlines in January. NTSB Chair Jennifer Homendy expressed concern over the lack of records regarding the workers involved in the maintenance of the panel.

Boeing’s Response

Boeing’s CEO informed the NTSB that the company does not have any records of the individuals who worked on the panel. This absence of information poses a challenge for the ongoing investigation, as it hinders the ability to determine the root cause of the accident.

Support for the Investigation

Boeing reiterated its commitment to support the NTSB investigation, despite the limitations posed by the missing records. The company’s cooperation remains crucial in uncovering the details surrounding the incident.

Challenges Faced

Homendy revealed that efforts to retrieve security-camera footage from Boeing to identify the workers responsible were in vain, as the video had been overwritten prior to the incident. This setback further complicates the investigation process.

Employee Information

Following Homendy’s request for employee details, Boeing provided names of workers from its 737 factory. However, the specific individual who removed the panel remains unidentified, raising questions about accountability in the maintenance process.

CEO’s Statement

Despite Homendy’s outreach to Boeing CEO David Calhoun, the company maintained its stance that no records exist regarding the maintenance work. This lack of clarity from Boeing poses a significant obstacle to the investigative efforts.

Protecting Identities

Recognizing the potential repercussions of identifying specific workers, Homendy emphasized the need to safeguard the anonymity of Boeing employees who come forward with information. This approach aims to encourage transparency and cooperation in the investigation.